In order to provide our Services (as defined below) through our apps, services, features, software, or website, we need to obtain your express agreement to our Terms of Use (“Terms”). You agree to our Terms by registering, installing, accessing, or using our apps, services, features, software, or website.

Please read the agreement carefully. By using our site or our app, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions set forth in the Agreement and our privacy policy. If you do not wish to be bound by this Agreement and the privacy policy, you are not authorized to use our site or our app.

Welcome to Soulout. Soulout (“Soulout”, “we”, “our”, “us”) offers visitors (“you” or “your”) the ability to create posts and receive replies from the public. This agreement (the “Agreement”) sets forth the terms and conditions which govern your use of the Soulout app (“our app”). It is Soulout that provides the services described below to you (collectively, “Services”). When we refer to “Soulout”, “we”, “our”, “us”, we mean myself, Bogdan Natakhin, operating as the sole proprietor of Soulout, located at 200 Redpath Avenue, Toronto, Canada.

Your Access to Soulout

Your Access. Without advance notice and at any time, we may, for violations of this agreement or for any other reason we choose: (1) suspend your access to Soulout, (2) suspend or terminate Your Account, and/or (3) remove any of your User Content from Soulout. We reserve the right to monitor Soulout, and your use of the Service means you agree to such monitoring. At the same time, we do not guarantee we will monitor at all.

Connecting You With Other People. We provide ways for you to communicate with other Soulout members through our app. At Soulout you can share the ups and downs of life in a safe environment. We started Soulout with the belief in social connection and the power of evidenced-based peer to peer support. If you are in danger or require emergency support, please don’t hesitate to contact emergency services. Soulout is not to be used if you are in danger or a crisis situation.

Posting and Commenting. At Soulout, you can post whatever is on your mind as long as it stays within our rules. Members from around the world will then reply, share advice or if they can, offer you support. You can also support others through our app. At times, Soulout volunteers or admins will post or reply in a non-clinical capacity. You will use Soulout for entertainment or informational purposes only. You will not make critical decisions based on feedback from the Soulout community or experts in the Soulout community;

Soulout is Not Intended To Replace Professional Support. We firmly believe in the power of peer support, however, in lots of situations peer support is not appropriate and should not be used as a replacement for professional support or information from your GP/medical professional.

Personal Use. Our site and our app are for your personal use only and shall not be used by you directly or indirectly in connection with any academic, commercial or governmental endeavour. Soulout does not have any affiliation with third-party mental health professionals using the service and it is strictly not intended as a marketplace to promote mental health services, therapeutic services, professional healthcare and support or any diagnostic services. Soulout reserves the right to remove any such content without notice. We may at times promote third-party platforms or clinical interventions in line with our clinical governance.

Ways To Improve Our Services. We analyze how you make use of Soulout, in order to improve all aspects of our Services described here. Soulout uses the information it has and also works with partners, research partners, service providers, and affiliated companies to do this.

Safety And Security. We work to protect the safety and security of Soulout by appropriately dealing with abusive people and activity and violations of our Terms. We prohibit misuse of our Services, harmful conduct towards others, graphic or explicit content and violations of our Terms and policies, and address situations where we may be able to help support or protect our community. We develop automated systems to improve our ability to detect and remove abusive people and activity that may harm our community and the safety and security of our Services. If we learn of people or activity like this, we will take appropriate action by removing such people or activity or contacting law enforcement. We share information with other affiliated companies when we learn of misuse or harmful conduct by someone using our Services.

Enabling Global Access To Our Services. To operate our global Service, we need to store and distribute content and information on servers and systems around the world, including outside your country of residence. This infrastructure may be owned or operated by our service providers.

Crisis Support. Soulout is not a crisis support service and we cannot support users who are suicidal. If someone is in need of immediate support we urge them to contact the emergency services or one of the resources listed in our help centre. We are unable to provide crisis support through Soulout. As such we do not allow posts that actively discuss suicide attempts or methodologies.

Your Soulout Account

Registration. To participate in Soulout, you must create an account that includes a username and password (“Your Account”), you can also browse Soulout without logging in or signing up.

You Are Responsible. You are responsible for everything you post in all areas, including to your profile, posts, and replies, which are publicly accessible.

Stick to the Rules. You will at all times while using our site or our app comply with our Rules and will ensure that any post or reply is compliant with these Rules, as explained in more detail in the “Soulout Rules” below.

Don’t share your personal content. You will not share phone numbers, home addresses, email addresses or other personal information on the public areas of our site or our app.